COVID Email To Our Patients

Our dear patients and friends,

Governor Jay Inslee recently signed an executive order mandating that we close our office, and reschedule all of our patients no sooner than May 18th, 2020. Prohibiting all dental non-emergencies is to help reduce the spread of the virus, but mainly to preserve PPE (Personal Protective Equipment) for the hospitals that are dangerously close to running out of supplies. To help with this concern, Sullivan Bastian Orthodontics has donated our PPE supplies to Providence Hospital in Everett.

During the time our office is closed, we will be available to see patients who are in need of urgent care.  The American Association of Orthodontists defines urgent needs as those situations where a patient has one or more of the following conditions:  significant oral pain, infection, limited function, or a physically traumatic event yielding the one or more of the previous conditions.  Patients with any of these situations should contact our office as soon as possible.

In addition, patients with the following braces components should follow these instructions:

1. Patients with expanders should discontinue turning the expanders for now.

2. Patients wearing elastics (rubber bands) full time should switch to nighttime only.

Patients with the following braces components should contact our office so that we can evaluate to see if any of these parts need to be modified or removed, at least temporarily.

1. Springs that are attached between the top and bottom teeth.

2. An extra wire attached to the top teeth. The main wire runs through the braces, and the extra wire runs above or below the main wire and is “wavy.”

3. Elastic separators (spacers) between teeth.

Patients with Invisalign can typically proceed as usual with aligner changes, but if you are getting near the end of series you can wear each stage for 2 weeks to “stretch out” the time with each aligner until you can see us for your next series. 

If you have any concerns about specific teeth/areas please text a photo and a description of the concern to 425-530-7461, and we will contact you with advice regarding the condition.  You can also visit our website for information on how to deal with orthodontic discomfort.  In addition, we are leaving two cabinets stocked with elastics, wax, and Gishy Goo to deal with any uncomfortable wires/braces.  One cabinet is outside our office door on the third floor.  The other cabinet is in the main lobby of the building on the first floor. 

The news requiring us to shut our doors was devastating for us. Informing our team this morning was one of the hardest moments we’ve experienced. Putting off treatment for our patients is hard enough, but having to be out of work for that long, along with our 10 co-workers is such a humbling experience.

Fortunately, systems that we have put in place will allow most of our patients to continue with uninterrupted progress during this time. There will be some, that due to where they are in treatment, will experience some delay.  Please know that we will try as hard as we can to get your treatment back on track as soon as possible.

We truly do understand that this is for the greater good, we are happy to donate our PPE items to healthcare workers that need it more than we do.  As we all do our part, we will overcome this together.

We will continue to update you through social media, emails, and our website as we navigate this.  Be assured that we are here for you, and that as soon as these restrictions are removed, we will be so excited to see you all again in the office. 


Dr. Neal Bastian, Dr. Terence Sullivan, and the SBO Team.